NYC & COMPANY STATEMENT

Wednesday, 29 April 2009 06:23 by joel

NYC & COMPANY, New York City's tourism and marketing arm, has released the following statement regarding the Swine flu:

NYC & Company continues to monitor the swine flu situation carefully. As of Tuesday, April 28, the outbreak is isolated to two schools in Queens. There are no travel restrictions to New York City. As Mayor Michael R. Bloomberg has stated during the past few days, "New York City is open for business, and it is safe to travel here." We will continue to work closely with other New York City officials to assess the situation, but we encourage visitors to continue with their travel plans to the City as normal. For more information, visit nycgo.com.

George Fertitta CEO NYC & Company

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Swine flu: A real pandemia or exaggerated news?

Tuesday, 28 April 2009 08:37 by joel

I read a post on LinkedIn today about the Swine flu pandemic. I thought relevant parts of it were worthy of posting here. The author is a travel/tourism industry professional:

"I cannot believe this "state fo fear" Don't we remember SARS and what it did to the economy worlwide and tourism in particular? I know that news like these sell papers globally, but sorry to say that I believe this is a news-fuelled scare story and the governments appear to be only so happy to add fear (so people don't talk about more pressing matters)

I do not take this lightly, BUT, 20 cases in the USA, all mild, in a Country of 300 million and we all are in fear."

 What's your take on this? I'm interested in your comments.

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The Exact Same Thing

Thursday, 23 April 2009 10:06 by joel

A client called us the other day, upset because she was able to get a better price on her hotel from another online agency's website. She wanted to cancel the package that she bought from us.

Understandable, don't you think? If I bought something and then found out I could have purchased the exact same thing somewhere else I'd be upset.

The key words, though, in this case are "the exact same thing." When our General Manager investigated the pricing discrepancy she found out that the other online agency's price was non-refundable. Buy it, it's yours. They don't care whether you have to cancel your trip because of an unforseen emergency, or you have to change your dates because your child's school play is that night, or you lose your job, or your flight is canceled, or it snows or rains or sleets or hails or whatever. You bought it, you own it.

Well, when we told our client via email, she thanked us and kept the vacation booking with us. She wrote, "Thank you for following up on hotel pricing for me. I was about to cancel my booking with you (on principle, even if I booked elsewhere at the same cost, after penalties) but having read this email, I have reconsidered. Your customer service is to be lauded.... Again, thank you for your excellent customer service and followup."

It's stuff like that that keeps me smiling.

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Travel Trade Cruise-A-Thon

Wednesday, 22 April 2009 09:02 by joel

TRAVEL AGENTS
Are you signed up for the
TRAVEL TRADE CRUISE-A-THON
June 4 - 6, 2009 in New York City?

New York City is the site of The Travel Trade Show featuring CRUISE-A-THON, June 4th-6th, at the Grand Hyatt New York in the heart of midtown Manhattan.

Agents can earn up to 40 CLIA credits (prior enrollment in CLIA cruise counsellor certification program is not required to earn credits). Plus, the show will feature extensive workshops to help you sell in 2009. We will also have select ship inspections. To keep with tradition, Prizes Galore will immediately follow our trade show. You need to be there to win, so don't miss it!

And as part of this great show, Joel Cohen will conduct a special workshop for agents on SELLING NEW YORK CITY. You can be king of the hill, top of the heap, A number 1 when you learn the secrets of selling New York City! Veteran NYC travel industry insiders will show you how to get your slice of the 30 billion dollar Big Apple pie, how to find the right hotel for your clients, how to get tickets to sold out Broadway shows and concerts, what you can do that the online giants can't do, how to advertise and promote New York inexpensively and what the secrets are to sell New York City profitably. Start spreadin' the news - this is the one workshop guaranteed to make those little town blues melt away.

For more information, visit TRAVEL TRADE's website or paste in your browser: http://www.traveltrade.com/ttshows/index.html.


 
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Wow - Great Specials!

Tuesday, 21 April 2009 05:25 by joel

Central ParkCircle Line BeastSPRING and SUMMER SPECIALS
Save money on these
feature-packed vacations to
the Greatest City in the World!


MAY 2009

Mother's Day Weekend 2-night vacation packages
-includes Sunday morning brunch aboard World Yacht
from $337

Memorial Day and Fleet Week vacation packages
2-nights including admission to the USS Intrepid
from $266.50


JUNE 2009

4-Star Doubletree Metropolitan Hotel
2-night vacation packages
from $226

New York Yankees 2-night Baseball Vacations
with reserved seats & escorted transportation
from $323.50


JULY 2009

4th of July Festivities including 2-nights accommodations,
July 4th BBQ and evening Fireworks Cruise
from $477.50

4-Star Westin New York at Times Square
2-night vacation packages
from $279

New York Yankees 2-night Baseball Vacations
with reserved seats & escorted transportation
from $284


AUGUST 2009

3-Star Wellington Hotel
2-night vacation packages
from $185

4-Star Novotel New York Hotel
2-night vacation packages
from $215

5-Star Waldorf=Astoria
2-night vacation packages
from $327


Did You Know?

New York City is affordable! When NYCVP gives you rates, they include lots of FREE FEATURES that you're going to appreciate. All NYCVP vacations include

* Accommodations at Your Choice of Over 30 Conveniently Located NYC Hotels

All State and Local Hotel Taxes

* Free Admission to Your Choice of the Empire State Building Observatory, the Rockefeller Center Guided Tour or the NY Water Taxi Statue of Liberty Express Cruise

* Free Admission to Your Choice of the Metropolitan Museum of Art, The American Museum of Natural History or Top of the Rock Observation Deck

* V.I.P. invitation to the CBS Early Show

* Shopping Discounts at Macy's, Bloomingdale's and South Street Seaport

* Parking Discounts at Over 100 Garages in Manhattan

* Exclusive NYCVP Insider Tips

* 24-Hour Emergency Travel Assistance

* 3 Free Issues of Travel Smart, America's Leading Travel Consumer Newsletter

* Personal Vacation Planning Assistance by Professional New York City Experts

* $25 Discount off Your Next NYCVP Vacation

* No-Worry Document Delivery by Federal Express in the Continental United States

* Optional Affordable Travel Insurance on Any Vacation Package for Only $50 Per Person

 
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Mayor Announces New Route for 2009 Macy's Thanksgiving Day Parade

Thursday, 9 April 2009 05:28 by joel

Mayor Bloomberg’s office has announced that the 2009 Macy's Thanksgiving Day Parade will take a new route through Midtown Manhattan, using 7th Avenue through Times Square and along 6th Avenue to Herald Square.
According to today's Press Release:

"The 2009 Macy's Thanksgiving Day Parade will follow Central Park West from its starting point at 77th street, turn east on Central Park South, then proceed downtown on 7th Avenue to 42nd Street. The parade will then turn east on 42nd Street, then proceed downtown on 6th Avenue to Macy's flagship store at 34th Street in Herald Square. At Herald Square, the parade will continue one block west on 34th Street before terminating at 7th Avenue."

So does that mean that each float driver, band leader and parade participant will be equipped with a GPS? Whew, it was so much easier when the parade just came down Broadway. "Go straight until you come to Macy's. Then stop." That's all one needed to know.

But who can argue with the Mayor's reason for working with Macy's to change the route? His plan is to transform much of Times Square and Broadway into a pedestrian plaza, starting in late May. The result, he hopes, is to reduce both traffic and pedestrian congestion as well as to "greenify" (my word, not his) the midtown area.

We'll see how it works. And whether it works is probably dependent upon one's perspective. Will it benefit the tourist? I think so and certainly hope so. Will it benefit commercial drivers, like cabbies and delivery men? I can't see how. Will it benefit the local residents? Probably, once they get used to new traffic patterns and increased/decreased automotive noise/emissions.

From our company's perspective the change means we have to scramble to assist our guests who rely on us to provide them with comfortable, convenient viewing venues for the Thanksgiving parade. We're busy doing that as we speak - or as I write - or as you read - or whatever. We're confident we'll be totally successful in arranging excellent locations along the new parade route. Fortunately for us, one of our primary venues is the Broadway Lounge at the Marriott Marquis, perched high above both Broadway and 7th Avenue right in the heart of Times Square. It affords an outstanding view of the parade which will still pass right by.

Also fortunately for us the parade will now pass in front of our most popular hotel, the Sheraton New York, and its sister the Sheraton Manhattan at Times Square. We have a large allotment of rooms at both hotels so our guests can be accommodated in the perfect location this Thanksgiving.